Shipping & Tracking Policy

At Pleasurein.com, we strive to deliver your orders safely and efficiently. Below you will find detailed information about our shipping locations, processing times, shipping methods, and customs policies.

Delivery Area & Excluded Countries

We ship to most countries and regions worldwide. However, due to current international shipping restrictions and carrier policies, we are unable to ship to the following destinations:

Excluded Countries & Territories:
Åland Islands, British Indian Ocean Territory, Cocos (Keeling) Islands, Congo-Brazzaville, French Southern Territories, U.S. Outlying Islands, Western Sahara, Iran, Afghanistan, Bolivia, and Qatar.

Note: This list may be updated periodically based on the latest shipping regulations and regional restriction policies.

Shipping Method

We can provide three kinds of shipping methods depending on the estimated shipping time: Registered air mail,Priority line and DHL.
If you need special shipping method or need to send package to your China agent, please contact us at support@pleasurein.com.

There are two key factors which will affect the time you receive your items.

(1) Item processing time
After your order is received, our team conducts quality control (QC) checks and packaging.
- Standard/Small Quantity Orders: 1–3 business days.
- Bulk/Large Quantity Orders: 3–5 business days.
- Average processing time is approximately 2 business days, depending on stock availability.

(2)Shipping Warehouses & Fulfillment

To optimize delivery speed, orders are fulfilled from our nearest available warehouse based on inventory and destination:
- CN Warehouse: Shenzhen, China
- HK Warehouse: Hong Kong SAR
- U.S. Warehouse: United States (U.S. domestic orders)
- EU Warehouse: Madrid, Spain (Ships to DE, FR, ES, HU, PL, etc.)

Note: Delivery times are estimated in business days and do not include processing time. Delays may occur due to force majeure, extreme weather, customs inspection, public holidays, or other circumstances beyond our control.

Shipping Type	Country or Region	Estimated Shipping Time
Priority Air Line	All countries(DHL)	7-10 working days
	United States(US Express line)	7-12 working Days
	United Kingdom(UK Express line)	7-10 working Days
	Germany(Germany Express line)	7-15 working Days
	Spain(Es Express line)	7-12 working Days
	France(France Express line)	7-12 working Days
	Canada(CA Express line)	7-15 working Days
	Italy(Italy Express line)	7-15 working Days
Registered Air Mail	All countries(postal service with a tracking number)	15-30 working Days
Registered Air Mail	Austria Czech Republic, Denmark, Switzerland, Hungary, Netherlands, Norway, Poland, Slovakia, France, Belgium, Luxembourg, Spain (Battery Line-Nl registered mail)	15-20 working Days
USPS	United States(USA domestic delivery)	3-6 working Days

Customs, Taxes & Import Duties
Unless explicitly stated otherwise, our store operates under a prepaid customs and taxes model (DDP - Delivered Duty Paid). Applicable import duties, taxes, and customs clearance fees will be calculated and clearly displayed at checkout on your order invoice.

By prepaying these charges during checkout, your package will be cleared through customs smoothly and delivered directly to your specified address without any additional fees upon arrival. If local customs authorities unexpectedly contact you regarding fees, please reach out to our support team at support@pleasurein.com immediately for assistance.

Special Requests & Freight Forwarders
If you require a specific shipping method or wish to send your package to a shipping agent located in China, please contact our support team prior to placing your order at support@pleasurein.com.

Order Tracking

Once your package has been shipped, a shipping confirmation email containing your tracking number and carrier info will be sent to your registered email address. You can track your package directly through the carrier's official website or via your Pleasurein.com account dashboard.

Tracking Your Order on Pleasurein Account

Tracking Site

Customers can track the package status in personal pleasurein account. Please use the correct tracking site to get valid shipping information.

DHL: https://www.dhl.com/en/express/tracking.html

USPS: https://tools.usps.com/go/TrackConfirmAction_input

Express line: https://www.aftership.com/couriers/4px

Others: https://www.17track.net/en

Most Frequently asked questions

How long will it take to deliver my item?

This can vary based on the delivery method that we has provided or that you have chosen.

The overall delivery time of the goods consists of the preparation time and the transportation time. The availability time will be different for different products. We will show this in the Availability field of each product detail. If for unusual reasons the goods have not been shipped after the indicated time, we will notify you by email. You can also contact us to get an answer.
Can I change my shipping address?

Log into your plesdutrin account and click through to Account>my address. There you can choose to 'edit' an existing address or select add an new address.

If you have already paid for your order and found that the shipping address is incorrect, please contact our support center and we will help you to change your shipping address, there is no need to go to paypal or credit card institution to submit a refund in this case.

If your package has been sent out, usually, it is not possible to modify the address, if the package has already left the customs, then the return will incur high costs, usually the shipping company can not provide services to modify the address. In the unlikely event of such an unfortunate event, please contact us for consultation.
Where is my order?

First of all, please check if your package has been shipped, you can check the status of your order through the Member Center. If you purchased through a visitor (the system will automatically send you a link to activate your membership) and have not activated your membership account, then check your email to see if you have received a shipping notice, sometimes you need to check your spam box. If none of the above helps, then please contact our after-sales support directly: support@pleasurein.com. We will get back to you within 24 hours.

Shipping & Tracking Policy

Delivery Area & Excluded Countries

We ship to most countries and regions worldwide. However, due to current international shipping restrictions and carrier policies, we are unable to ship to the following destinations:

Excluded Countries & Territories:
Åland Islands, British Indian Ocean Territory, Cocos (Keeling) Islands, Congo-Brazzaville, French Southern Territories, U.S. Outlying Islands, Western Sahara, Iran, Afghanistan, Bolivia, and Qatar.

Shipping Method

How long will it take to deliver my item?

Can I change my shipping address?

Where is my order?

Pleasurein

Customer Service

Program

Shipping & Tracking Policy

Delivery Area & Excluded Countries

We ship to most countries and regions worldwide. However, due to current international shipping restrictions and carrier policies, we are unable to ship to the following destinations:

Excluded Countries & Territories: Åland Islands, British Indian Ocean Territory, Cocos (Keeling) Islands, Congo-Brazzaville, French Southern Territories, U.S. Outlying Islands, Western Sahara, Iran, Afghanistan, Bolivia, and Qatar.

Shipping Method

How long will it take to deliver my item?

Can I change my shipping address?

Where is my order?

Pleasurein

Customer Service

Program

Excluded Countries & Territories:
Åland Islands, British Indian Ocean Territory, Cocos (Keeling) Islands, Congo-Brazzaville, French Southern Territories, U.S. Outlying Islands, Western Sahara, Iran, Afghanistan, Bolivia, and Qatar.